Privacy Policy

This Privacy Notice applies to ACP Freight Services Limited.

GENERAL USERS AND CUSTOMERS

ACP Freight Services Limited takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact us at: info@acpfreight.com

Your data controller will be ACP Freight Services Limited.

WHAT INFORMATION DO WE COLLECT?

We collect and process personal data about you when you contact and interact with us and when you purchase services from us or we purchase services from you. The personal data we process may include:

Your name/company name
Your job title
Your address, email address and/or phone number
Your address(es) where you ask us to provide services to/from your locations
Your payment details, including billing address
Details of insurances held i.e. Employers Liability, Public Liability, GiT
Any relevant membership, accreditation details
Details about the services you provide us or we provide to you
Vehicle details, including truck and /or trailer registration

Where relevant drivers dob, driving license details and passport number

HOW DO WE USE YOUR INFORMATION AND WHAT IS THE LEGAL BASIS FOR THIS USE?

We process the personal data listed above for the following purposes:

As required to establish and fulfill a contract with you, for example, if you ask us to provide services. This may include: Communicating with you, Invoicing, Sending you information updates
To comply with applicable law and regulation (we may monitor any client data to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law)
In accordance with our legitimate interests in protecting BSI’s legitimate business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation)
To send you advertisements of available trucks / loads, you will only be sent this where you have given your consent to receive it, or (where this is allowed) you have been given an opportunity to opt-out. You will continue to be able to opt-out of electronic advertisements at any time by following the instructions in the relevant communication

We require this information in order to provide the services with and / or that you request and are unable to do so without it.

WITH WHOM AND WHERE WILL WE SHARE YOUR PERSONAL DATA?

Only relevant personal data will be shared with 3rd parties in the following situations;

Your address(es) only where you ask us to provide services to/from your locations, will be shared with relevant suppliers, business partners and / or sub-contractors
Your personal data may be shared with our insurance brokers/loss adjusters where there is an insurance/legal claim
Personal data may be shared with government authorities and/or law enforcement officials if mandated by law

If you pay for our services by credit card ACP Freight Services Limited do not receive or store your credit card data.

ACP Freight Services Limited will not sell your data to 3rd parties, and will not share your personal data with 3rd parties for the purpose of marketing goods or services to you without your consent.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

We will not keep your personal information for longer than is necessary and will only retain the personal information that is necessary for the purposes listed above.

We will retain relevant information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

We will keep your information for the length of any contractual relationship you have with us and a minimum of 7 years following the completion of the contract. Following this period we will only keep your personal data while you continue to interact with us or until you unsubscribe from our services.

If you choose to unsubscribe from our mailing list we will remove your email address from our automatic mailing list and /or manual mailing list and cease sending you email newsletters and updates within 10 working days.

WHERE IS YOUR DATA STORED?

We store your personal data within secure servers on location and therefore will not be transferred to, and/or stored outside the European Economic Area (“EEA”). We have carefully assessed our security cyber and physical security measures to ensure that your data is secure.

WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA?

You have the right to ask us to stop using your personal data for marketing purposes e.g. sending you advertisements. To do so please visit www.acpfreight.com/unsubscribe or follow the Unsubscribe link on the bottom of the advertisement email.

Where you have consented to us using your personal data, you can withdraw that consent at any time.

If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.

You have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.

If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved.

In some circumstances you can ask us to delete your personal data. If you request this we will let you know if there is a reason that we cannot comply with your request.

To make a request relating to any of these rights send an email to: info@acpfreight.com

WHERE CAN I FIND MORE INFORMATION ABOUT ACP FREIGHT SERVICES LIMITED’S HANDLING OF MY DATA?

Should you have any queries regarding this Privacy Notice, about ACP Freight Services Limited’s processing of your personal data or wish to exercise your rights you can contact us using this email address: info@acpfreight.com

If you are not happy with our response, you can contact the Information Commissioner’s Office: https://ico.org.uk/

Job Applicants

Your data controller will be ACP Freight Services Limited.

WHAT INFORMATION DO WE COLLECT?

We collect and process personal data about you when you apply for a job with us. The personal data we process may include:

Your name, home address, email address and/or phone number/s
Your date of birth, marital status, nationality and national insurance number (where you provide this to us)
Your educational and employment history
Other information contained within your cv or other documents or information you submit to us
Information from the selection process, if any
References and assessments relating to your work for previous employers
Medical information (where you provide this to us)
Information to confirm your identity and right to work, such as a copy of your passport
Details of any unspent criminal convictions
Information relating to your feedback on our organisation
With your specific consent, information relating to your ethnicity, gender, nationality, disability, religion, sexual orientation and other diversity-related information

WHAT IS THE SOURCE OF THIS INFORMATION?

We obtain this information directly from you, our personnel, through our systems and equipment, as well as from third parties such as recruitment agencies or former employers. We may also obtain it from your public profiles available online.

HOW DO WE USE THIS INFORMATION AND WHAT IS THE LEGAL BASIS FOR THIS USE?

We process the personal data listed above for the following purposes only in accordance with our legitimate interests:

To enable us to comply with our legal and regulatory obligations
To make recruitment decisions
To prevent and detect fraud and other wrongdoing
To establish, exercise or defend our legal rights
To manage risk

WITH WHOM AND WHERE WILL WE SHARE YOUR PERSONAL DATA?

Personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.

ACP Freight Services Limited will not sell your data to 3rd parties, and will not share your personal data with 3rd parties for the purpose of marketing goods or services.

HOW LONG WILL YOU KEEP MY PERSONAL DATA?

We will not keep your personal information for longer than is necessary and will only retain the personal information that is necessary to fulfill the purpose. We are also required to retain certain information by law or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

We will keep the personal data connected to your job application (including any interview records) for 6 months from the date of their creation by ACP Freight Service Limited or receipt from you. If your application is successful and you become a member of staff we will provide you with a copy of the Employee Privacy Notice. The retention periods referred to therein will apply to your personal data during your employment.

WHERE IS YOUR DATA STORED?

WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA?

Where you have consented to us using your personal data, you can withdraw that consent at any time.

If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.

You have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.

If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved.

In some circumstances you can ask us to delete your personal data. If you request this we will let you know if there is a reason that we cannot comply with your request.

To make a request relating to any of these rights send an email to: info@acpfreight.com

WHERE CAN I FIND MORE INFORMATION ABOUT ACP FREIGHT SERVICES LIMITED’S HANDLING OF MY DATA?

If you are not happy with our response, you can contact the Information Commissioner’s Office: https://ico.org.uk/

A few of our happy customers

Really helpful, friendly, efficient service and reliable and no problem was to difficult to find the answer for us (and we had plenty of questions!). We will use again, we could not have got our products out the UK without ACP, so thank you.

Virginia

Jacques and the team were enormously helpful in assisting us to successfully export a shipment of wine to Europe – it’s the first time we’ve had to do it since Brexit and they made the whole experience as stress-free as possible. Nothing was too much trouble, and they certainly know their stuff!

Faith

Great support and lightning fast performance!

ACP Freight have demonstrated, that even during the pre-Christmas peak season, with the complexities added by the universal lack of drivers, Brexit and the required short time scale of the operation – this company stands a head above the others, as they were able to fulfill shipments of alcohol from Scotland to EU in under a week from first contact with their team. This is something that many other hauliers were unable to achieve, and is worth recommending!

Dmitry

Really appreciate the whole team at ACP, Super friendly and I’ve always been happy with their service and their advice. Will always recommend them. They make a Logistical nightmare look easy.

Andrew

We are extremely pleased with ACP’s exceptional service, which has exceeded our expectations, making a significant impact on our operations, and we look forward to continuing our successful partnership.

Gytis N

Their immaculate customer service has completely seperated them from other logistics providers. The level of care and attention they provide their clients is gold dust in a field with so much potential for oversights. They are true professionals with genuine intrest to improve services. Highly reliable with speedy and transparent communication to resolve or query issues in shorter lead time that can be expected from other providers. Absolute pleasure to work with them!

Shoka S

ACP Freight have an authority on complicated customs procedures far beyond other transporters we’ve dealt with post Brexit. They are our choice for UK to EU movements!

Will S

I have been using ACP as my principle logistics partner for almost 7 years, and I have never had cause to regret that decision. Reliability and service are built into their company ethos. Moreover, they have considerable expertise to offer in terms of coping with all the nuances of trade outside the EU. I would highly recommend their services to anyone.

Russ

ACP is a haulier that has gotten me out of numerous situations with clients and suppliers. From last minute changes to sudden cancellations they have always accommodated every need I have had logistically. Nothing is too much trouble.

Michael T

Easily the best hauliers we have worked with in the last 23 years

Alexander G

We have always been happy with your service

Maria O