Customs

Appointing the right customs agent to handle your customs formalities on your behalf is an important decision and can make all the difference to your business and the smooth crossing of your goods.

Why use an Agent?

Ease Complicated Processes

The information required to be entered into a declaration along with the precision needed to know what details need to be entered when, can be daunting when you are not familiar with the requirements. An agent can take that stress away, giving you the peace of mind that the information you have provided has been entered correctly.

Swift Handling of Processes

With an experienced team dedicated to completing customs formalities it can reduce the time required to check and process the information provided when entering a declaration. An agent can ensure declarations are completed in a swift and accurate manner.

Save Money & Time

When a declaration is completed accurately the time that goods are held pending release from customs can be reduced. Delays can result in storage and vehicle standing charges being incurred. Inaccurate declarations could result in the need to pay more Duty and VAT than required.

CUSTOMS UPDATE – View the latest Information and Guidance

> View latest information

ACP Freight Customs

The UK left the European Union (EU) on 31 January 2020 at 2300 GMT, although the UK is no longer a member of the EU we are in a transition period and continue to be subject to EU rules and remained a member of the single market and customs union until 31 December 2020. Therefore, we are now required to follow customs procedures and complete customs declarations for ALL goods moving to and from the UK.

Customs procedures now need to be followed and Import / Export declarations required for all movements in and out of the UK from 1 January 2021. It is vital that you ensure you and your EU partners have appointed a Customs Agent to handle new Customs and Safety and Security Declarations on both the UK and EU sides of the borders.

We at ACP understand how challenging and time-consuming customs formalities can be, which is why we have decided to offer customs clearance as an additional service.

Alongside our customs clearance service, we have created guidance explaining the requirements and processes involved to import and export goods as of 1 January 2021, as we want to ensure our customers are as prepared as possible. All the preparations we have undertaken have given us the knowledge and information required to offer our guidance on what our customers need to do to be ready.

Below is a basic list of requirements as a minimum, however additional information / documentation may be required, such as licences for example:

Exporter and Importer details, including EORI numbers
Description of goods
HS Classification Code (Tariff Code / Commodity Code)
Packaging details
Weights, Gross and Net
Sales Value and Currency for each type of goods
Incoterm
Country of Origin
Customs Procedure Code
Commercial Invoice and a Packing List

We work closely with our customers to understand their business needs, ensuring all declarations are completed with precision and in timely manner.

Achieved Authorised Economic Operator (AEO) Status

Only 3% of those that apply for AEO status are granted it first time, and only 5% of logistics companies that apply are granted AEO status. From the start of our preparations, to commencing the application process through to the final audits conducted by HMRC it took 1.5 years, and we are very proud to say that we were granted Full AEO status on our first attempt.

Our AEO status demonstrates that we maintain the highest standards of processes, procedures and security, ensuring the integrity of the supply chain for their customers at all times. As a ‘trusted’ company our customers will benefit from our Full AEO status even if they do not hold the status themselves.

CUSTOMS TEAM

Stacey Webber

Chief Operating Officer / Customs Lead

Direct Dial: 023 9289 2776
Email: customs@acpfreight.com

Emma Martin

Team Leader

Tel: 023 9289 2789

Jude Peck

Tel: 023 9289 2789

Meghan McCrea

Tel: 023 9289 2789

Kelly Toastivine

Tel: 023 9289 2789

Mohammed Malikoo

Tel: 023 9289 2789

A few of our happy customers

Really helpful, friendly, efficient service and reliable and no problem was to difficult to find the answer for us (and we had plenty of questions!). We will use again, we could not have got our products out the UK without ACP, so thank you.

Virginia

Jacques and the team were enormously helpful in assisting us to successfully export a shipment of wine to Europe – it’s the first time we’ve had to do it since Brexit and they made the whole experience as stress-free as possible. Nothing was too much trouble, and they certainly know their stuff!

Faith

Great support and lightning fast performance!

ACP Freight have demonstrated, that even during the pre-Christmas peak season, with the complexities added by the universal lack of drivers, Brexit and the required short time scale of the operation – this company stands a head above the others, as they were able to fulfill shipments of alcohol from Scotland to EU in under a week from first contact with their team. This is something that many other hauliers were unable to achieve, and is worth recommending!

Dmitry

Really appreciate the whole team at ACP, Super friendly and I’ve always been happy with their service and their advice. Will always recommend them. They make a Logistical nightmare look easy.

Andrew

We are extremely pleased with ACP’s exceptional service, which has exceeded our expectations, making a significant impact on our operations, and we look forward to continuing our successful partnership.

Gytis N

Their immaculate customer service has completely seperated them from other logistics providers. The level of care and attention they provide their clients is gold dust in a field with so much potential for oversights. They are true professionals with genuine intrest to improve services. Highly reliable with speedy and transparent communication to resolve or query issues in shorter lead time that can be expected from other providers. Absolute pleasure to work with them!

Shoka S

ACP Freight have an authority on complicated customs procedures far beyond other transporters we’ve dealt with post Brexit. They are our choice for UK to EU movements!

Will S

I have been using ACP as my principle logistics partner for almost 7 years, and I have never had cause to regret that decision. Reliability and service are built into their company ethos. Moreover, they have considerable expertise to offer in terms of coping with all the nuances of trade outside the EU. I would highly recommend their services to anyone.

Russ

ACP is a haulier that has gotten me out of numerous situations with clients and suppliers. From last minute changes to sudden cancellations they have always accommodated every need I have had logistically. Nothing is too much trouble.

Michael T

Easily the best hauliers we have worked with in the last 23 years

Alexander G

We have always been happy with your service

Maria O